The Coffee Club

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Reviews of The Coffee Club

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  STEPHEN NORRIS Added April 19, 2023

  ★ ★ ☆ ☆ ☆
  We called in The Coffee Club / Smithfield for one late small breakfast & two hot drinks on Saturday 28/05/22 & goodness me appears to be too many young staff & slow workers. Waited almost 30 minutes for the light one small meal to get served & drinks took around 20 minutes, we also noticed only one young female appears to be very multi skilled serving the meals & drinks to diners + cleaning the tables. I counted at least six staff & pretty obvious the Left didn't know what the Right was doing & some were getting mixed up with the orders.
  Really needs someone more mature to run this place with more experience & teach the staff to be more multi tasked & operate like a Team.
  Paid in total AUD $31.30
  How the small meal took 30 minutes to get served I'll never know & we certainly wont return.
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  Sin Fong Chan Added April 15, 2023

  ★ ★ ★ ★ ☆
  The Coffee Club Smithfield
  Updated on 16/7/2022
  
  After a good work out, walking for hours in the Cains Botanic Gardens, it is time for a big work out for our stomachs. Unlike our visit, the Cafe is busy, almost half full.
  
  I see on the front window notice about staff vacancy. That explains why some reviewers complained about slow service. Is it fair or justified to "blame" on the young and inexperienced staff? I was young once and inexperienced, and under normal circumstances, the company should the blame. Unfortunately, COVID-19 turns the world topsy-turvy and unless the staff is rude, I always give them a chance to learn and Improve.
  
  In face it is true that it takes more than half an hour for our meal to arrive, and the same order like previous visit, the Burgers look and taste totally different, except the plate arrangement and chips are the same.
  
  Today, the Burger has very "juicy" bacon, but no tomato.The bun has sesame on top too. Despite that, it still tastes very good and chips are very crispy. This is what the order should be, not the previous occasion's.
  
  A bit careless of the staff not to supply a saucer with the tea. A little mistake like this is a markdown on ranking.
  
  After my simple but satisfying meal, I stack up the plates, cutlery and cups so that the staff can just put them on a tray more quickly. I ask her whether they are short staff, to that she replies there is one on training in the kitchen.
  
  I am a very strong coffee drinker. The latte is too weak for me.
  
  Visited on 12/7/2022
  
  It is more like a late afternoon tea / snack. There are only two more customers in the Cafe. In fact, the whole shopping centre is silent like a grave.
  
  There is only young staff working at the front. We place our order. It seems the computer system is not that user-friendly friendly for the staff to process the special offer.
  
  There is quite a good size Cafe, and clean. Like most The Coffee Club, it has a display cake/pastry cabinet.
  
  On the wall of the dining area, there is a caption "Where will I meet you?" However, the "r" is missing from the caption on the counter? Is this a game to spot the error? Will I get a prize for mentioning it in my review?
  
  The Burger looks great and tastes good. The bun has a smooth brown crust. The chips are golden brown and crispy. Overall the quality is better than many "burgery".
  
  Despite short staff, the young staff handles the operation well.
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  Ignazio Fortunato Added April 11, 2023

  ★ ☆ ☆ ☆ ☆
  I recently visited The Coffee Club Smithfield three times and had the most horrible experience that I have ever had at a café. The customer service was terrible, the tables were dirty with leftover plates, and to make matters worse, my wait time exceeded an hour on each visit.
  
  When my order finally arrived, I was shocked to find that my dishes were incomplete, with missing ingredients, and some parts of the dishes were undercooked and unripe. In one of the dishes, the avocado was all mashed up and thrown on the plate, and in the other dish, the avocado was served with the skin still on it. To add to that, the plates were cold and the food did not seem fresh.
  
  The level of unprofessionalism and disregard for basic hygiene standards is simply unacceptable. As a frequent traveler to Australia for business, I have been a loyal customer of The Coffee Club for many years, but after these three experiences, I am extremely disappointed and angry.
  
  I hope that The Coffee Club will take immediate action to address the issues at the Smithfield store and ensure that such negative experiences are not repeated in the future. I cannot recommend The Coffee Club Smithfield to anyone and I will never visit this location again.
  
  In conclusion, my experience at The Coffee Club Smithfield was truly horrible and I am extremely dissatisfied with the level of service and quality of the food.
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  Dominik Jutzi Added March 31, 2023

  ★ ★ ☆ ☆ ☆
  Staff was friendly and helpful, hence the extra star, but food was below average. I used to love eating here over the years and hoped that it was just an off day so I have returned a few more times just to be disappointed, the meals I have tried changed to lower standard but still charges the premium price. Thus changed appears to happend in the last year/ few months back.
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  Darrell Roberts Added March 30, 2023

  ★ ★ ★ ★ ★
  The Coffee Club advertises the biggest Big Breakfast, so I thought I would give it a go this morning at the Smithfield franchise. They weren't wrong, it is indeed big. The counter staff were happy to replace my unwanted mushrooms with an extra hash brown. However, once the meal arrived, it was obvious that the additional hash brown was not required. Although I am a relatively big eater, I found it hard to get through the entire meal and had to leave the baked beans, together with some bacon and sausage. I was very impressed by the size, taste and freshness of the meal. The staff were very friendly and, whilst observing them during my stay, revealed themselves to be extremely professional and customer focused.
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  Judy Peace Added May 26, 2018

  ★ ☆ ☆ ☆ ☆
  WHERE WAS THE AVOCADO IN MY "AVOCADO SMASH".
  
  AVOCADO SMASH My favourite thing to eat at the Coffee Club.
  This week had it at
  DFO Coffee Club - fantastic with friendly service.
  Stockland Coffee Club - fantastic with amazing service
  SMITHFIELD COFFEE CLUB - FORGET IT. Ordered my smash , staff can hardly crack a smile. Smash arrives piled high with green, but guess what under near a teaspoon of Avocado spread sparingly over my toast and if there was FETA it must have jumped on and off the plate cause I couldn't find it.
  I SHOULD HAVE JUST ORDER A PIECE OF TOAST WITH LETTUCE WOULD HAVE BEEN BETTER VALUE.
  It is my understanding that a franchise prides it's self on consistency. NOT THE SMITHFIELD COFFEE CLUB.
  There are better coffee shops available give this one a miss.
  

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The Coffee Club – Where will I meet you?