Coffee Bean Estate on Lake Street

Reviews of Coffee Bean Estate on Lake Street

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  Sally Whitwell Added May 28, 2023

  ★ ☆ ☆ ☆ ☆
  Would not do minor menu changes - asked for sourdough bread with eggs Benedict rather than muffin and was told the chef can’t cope with menu changes. Asked for gluten free bread for coeliac and was told they are uncertified for coeliac, with disgruntled and ‘put out’ vibes. Older lady working on the coffee station was gruff and rude, the lovely lady in the register was trying to be nice but was overruled but the impatient older lady on the coffee station (guess she was the boss?). Because they could accomodate my requests and I took a few more minutes to choose the same grump lady told the nice lady behind register to ask us to move over so they could serve someone else. Food arrived before coffee, was average, coffee had bunt flavour and was so hot it couldn’t be drunk for a while. Overall ruined the mood of our breaky - it’s a Sunday so who’s really in a rush? Clearly a toxic work environment - a message to the grump lady - smile - it’s free, and you’re in the hospitality service, perhaps you’re in the wrong industry?
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  Kriket W Added May 23, 2023

  ★ ★ ★ ★ ☆
  Breakfast stop! Quick easy and relaxing! Waffles with banana sprinkled with Carmel sauce. Eggs, bacon and tomatoes with stone bread. Not crowded and not too far from the wharf fingers.
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  J.w. Walker Added May 17, 2023

  ★ ☆ ☆ ☆ ☆
  Don't waste your time. Very average food, that is if they get your order right.
  Also make sure your table orders all at once.
  1/2 way through taking our order the nice lady said sorry kitchen will not take any more breakfast orders it's 1:01pm
  Funny thing they stuffed up my order and had to remake it at 1:15pm and that was breakfast food.
  As I said. Go elsewhere.
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  tigershadow Added May 08, 2023

  ★ ★ ★ ★ ☆
  A delightful cafe in a great location near the wharf, and my first visit to Cairns and the Coffee Bean Estate Cafe. The staff were proactive and attentive, although a slight language barrier and loud music made the staff difficult to understand. Our food and drinks were promptly served, and they were nice. But, rather than re-engage the staff for missing condiments and toppings, and not wanting to compete with the radio, we just made do. I'd visit again on the understanding that the basic consistencies wouldn't have to be sought out. A nice cafe in a nice spot.
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  Katie Mckenzie Added May 07, 2023

  ★ ★ ☆ ☆ ☆
  Love the location but the service... the service is so bad unfortunately. We come here quite often because it's convenient for our esplande walks but they never get our very standard cafe order right.. then when we go up and ask for it to be amended we are made to feel like we are an inconvenience. We keep trying thinking maybe this time they will have good customer service and wanting to give them another shot but every time joke's on us. Please work on training your staff to be nice and polite and look like they want to be there.

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